Privacy Policy

Who We Are

marolentaxi operates from 8 Caledonia Cl, Salamander Bay NSW 2317, Australia. We provide educational resources and tools to help Australians manage their finances through seasonal changes. When we refer to "we," "us," or "our" in this document, we're talking about marolentaxi and our team.

Information We Collect

We collect different types of information depending on how you interact with our services. Some you give us directly, and some we gather automatically.

Information You Provide Directly

• Contact details like your name, email address, and phone number when you reach out or sign up
• Account information if you create a profile on our platform
• Financial preferences and goals you share to help us tailor content
• Communication records when you email or call us
• Feedback and survey responses you choose to submit

Information We Collect Automatically

• Device information including browser type, operating system, and IP address
• Usage data showing which pages you visit and how long you stay
• Location data based on your IP address (general area, not precise location)
• Cookie data that helps us remember your preferences

How We Use Your Information

Your information helps us provide better services and create content that actually matters to you. Here's what we do with it:

• Deliver the educational content and tools you've requested
• Respond to your questions and support needs
• Send relevant updates about seasonal budget tips (only if you've opted in)
• Improve our website based on how people actually use it
• Protect against misuse and keep our services secure
• Comply with Australian legal requirements

Legal Basis for Processing (Australian Privacy Principles)

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), we process your information based on:

• Your consent when you sign up for services or newsletters
• Contractual necessity to provide the services you've requested
• Legitimate interests in improving our services and protecting our users
• Legal obligations under Australian financial services regulations

Sharing Your Information

We keep your information in-house as much as possible. But sometimes we need to share it with trusted partners who help us run our services.

Service Providers

We work with companies that help us with things like hosting, email delivery, and analytics. These providers can only use your information to do the specific job we've hired them for. They're bound by strict confidentiality agreements.

Legal Requirements

We'll disclose information if required by Australian law, court order, or government request. We may also share information to protect our rights or investigate potential violations of our terms.

Business Transfers

If marolentaxi is acquired or merged with another company, your information may transfer to the new owners. We'll notify you before this happens.

Data Storage and Security

We store your information on secure servers located in Australia. Our hosting providers maintain industry-standard security measures including encryption, firewalls, and regular security audits.

While we take security seriously, no system is completely foolproof. We can't guarantee absolute security, but we do everything reasonable to protect your information.

How Long We Keep Your Data

We don't keep your information longer than necessary. Here's our approach:

• Active account data: Kept while your account is active
• Communication records: Retained for 3 years for support purposes
• Financial records: Kept for 7 years to comply with Australian tax laws
• Marketing data: Deleted within 30 days if you unsubscribe
• Analytics data: Anonymized after 26 months

When data reaches the end of its retention period, we either delete it securely or anonymize it so it can't be linked back to you.

Your Rights

Under Australian privacy law, you have several rights regarding your personal information:

Access and Correction

You can request a copy of the personal information we hold about you. If something's wrong, you can ask us to correct it. We'll respond within 30 days.

Deletion

You can request deletion of your personal information, though we might need to keep some records for legal reasons. We'll explain if that's the case.

Opt-Out

You can unsubscribe from marketing emails anytime by clicking the unsubscribe link. You'll still receive essential service-related messages.

Data Portability

You can request your data in a common format to transfer to another service provider.

Cookies and Tracking

We use cookies and similar technologies to make our website work better. These small files sit on your device and help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality
• Preference cookies: Remember your settings and choices
• Analytics cookies: Help us understand visitor behavior
• Marketing cookies: Track effectiveness of our content (only with consent)

You can control cookies through your browser settings. Blocking all cookies might affect how our site works, though.

Third-Party Services

Our website may link to external sites or services. We're not responsible for their privacy practices. Always check their policies before sharing information.

We currently work with these types of third-party services:

• Email delivery platforms for sending newsletters
• Analytics tools to understand site usage
• Cloud hosting providers for data storage
• Payment processors if you purchase any services

Children's Privacy

Our services aren't designed for people under 18. We don't knowingly collect information from children. If we discover we've accidentally collected data from someone under 18, we'll delete it promptly.

International Data Transfers

Your information is primarily stored in Australia. If we ever need to transfer data overseas, we'll make sure appropriate safeguards are in place to protect your privacy according to Australian standards.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a notice on our website.

The "Last Updated" date at the top shows when we last revised this document. We encourage you to review it periodically.

Complaints and Disputes

If you're concerned about how we've handled your personal information, please contact us first. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au